The Kano Electricity Distribution Company (KEDCO) has introduced an ATM-enabled self-service electricity payment kiosk in partnership with FUCIL Datatech Limited, as part of efforts to enhance customer convenience and advance its digital transformation agenda.
Speaking at the inauguration ceremony on Friday, the Managing Director/Chief Executive Officer of KEDCO, Abubakar Shuaibu-Jimeta, described the development as a major step in reinforcing the company’s customer-first philosophy.
“Whatever it is that we do, customers come first. Once you have happy customers, it becomes easier for the business to grow and flow seamlessly,” he said.
Shuaibu-Jimeta explained that the deployment of the kiosk aligns with KEDCO’s broader strategy to digitise its operations and streamline electricity payment processes.
“Every strategy or partnership we enter into, the first question we ask is: how does this affect the customer? How effective will it be? How happy will it make the customer? Once we achieve that, other things fall into place,” he added.
He disclosed that the self-service kiosks would be rolled out across the company’s franchise states to ensure seamless vending and multiple payment options for customers.
The KEDCO boss also reiterated the company’s readiness to pursue strategic partnerships that would improve service delivery and strengthen its position as a leading distribution company.
“We have the team and the capacity to deliver on that vision. We will continue to progress day after day, month after month, year after year,” he said.
In her remarks, the Managing Director of FUCIL Datatech Limited, Chioma Iwuagwu, stated that the technology behind the kiosk was designed to provide secure, scalable and innovative digital solutions to enhance operational efficiency and customer satisfaction.
She noted that the platform enables customers to make electricity payments securely, generate tokens instantly, manage accounts and access other essential services.
“This initiative reduces congestion, minimises human interference in financial transactions, shortens turnaround time and strengthens revenue assurance mechanisms,” she said.
Iwuagwu commended KEDCO’s leadership for embracing innovation and highlighted the importance of electricity to economic growth, social development and national security.
Also speaking, the Chief Finance Officer of KEDCO, Alkasim Uthman, said the project was aimed at improving customer experience and fostering trust.
“Service is not defined by what we generate; it is defined by what the customer experiences. This self-service machine is about removing friction, giving customers control and respecting their time,” he said.
He added that the digital platform enhances transparency, with every transaction recorded and traceable, thereby strengthening revenue assurance.
Uthman described the initiative as a scalable model that could be extended to markets, commercial centres and other high-traffic locations within the company’s operational network.
The launch represents a significant milestone in KEDCO’s ongoing drive to modernise its services and provide round-the-clock convenience for electricity consumers.
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