FirstBank of Nigeria has announced an increase in the fee for SMS transaction alerts from N4 to N6, attributing the change to rising telecommunications costs.
In a notice to customers on Wednesday, the bank said the adjustment reflects higher charges from telecom providers.
“We understand the importance of keeping you informed about your account activity,” the statement read. “Due to increased telecom service costs, the fee for SMS transaction alerts is now N6 per message.”
While acknowledging that the change may inconvenience customers, FirstBank emphasized its commitment to maintaining quality service.
“We remain dedicated to delivering excellent financial services despite this adjustment,” the bank added.
Customers with concerns were encouraged to reach out through the bank’s official support channels.
Public Backlash
The announcement has sparked criticism online, especially on X (formerly Twitter), where many users expressed disappointment.
User @Tonyvyncent posted:
“FirstBankngr have mercy. While others like Sterling Bank are scrapping charges, you’re raising them. Where’s the emotional intelligence?”
Another user, @ramblingdeborah, said:
“So FirstBank just started charging this from May?!”
In Abuja, some customers told The PUNCH they intend to switch to email notifications to avoid the higher fees.
The move comes as banks across Nigeria adjust their cost structures in response to inflation, increased telecom tariffs, and rising operational expenses.
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